What to expect

For our clients that cannot bring their pets to our hospital, we now offer a Telemedicine consultation with our dedicated Telemedicine veterinarian. Telemedicine can be applied to pets as well as wildlife.
Telemedicine is particularly useful (and necessary) in situations where a pet owner cannot physically bring the pet to a veterinary hospital. It is also very beneficial if patients are easily stressed by going to the hospital (especially wildlife and birds) or if your pet suffers from behavioral disorders which cannot be observed in a hospital environment.

Telemedicine can also be used to follow up on the progress of a pet under treatment or after an operation.
However, as the veterinarian cannot physically examine your pet, there are many situations in which an in-person (in-pet) visit cannot be avoided. For example, if your pet is chronically itchy, your veterinarian might need additional diagnostic tests to determine the reason and treat it effectively.

Our veterinarian can advise you and determine if your pet should be seen physically at the hospital and may be able to give you an idea of what to expect during the in-person veterinary visit.
Please enter as much detail as possible in the form for us to be able to give you the best advice.


Ensuring veterinary care for patients that cannot come to the hospital





The following FAQs can help you learn more about our Telemedicine service. If you have any additional queries, please contact us.

The medical history is an important component of a telemedicine visit. Before your appointment, collect information on your pet’s history of symptoms.

Be prepared to answer questions such as:

  • What is the problem with your pet today?
  • When did you first notice this problem?
  • Since you first noticed the problem, has it worsened, improved, or stayed the same?
  • Is your pet eating and drinking normally?
  • What is your pet’s normal diet?
  • Is your pet urinating and defecating normally?
  • Has your pet had diarrhea or vomiting?
  • Is your pet breathing normally?
  • Is your pet coughing or sneezing?
  • Have you noticed any other changes in your pet’s health and/or behavior?
  • Is your pet currently up to date on vaccines?
  • Is your pet currently on flea or tick prevention?
  • Does your pet have any other major health issues that you are aware of?

If you are concerned about certain behavioral disorders or if your pet is limping, please take a clear video reflecting the disorder.
If your pet is a wild animal or a bird or reptile, a detailed video and information of housing (including environmental temperature), feed and behavior will be very valuable for sound veterinary advice.

Try to take photos or videos of your pet before your appointment.
Sending the history, pictures, and video recordings ahead of time allows the veterinary team to review files before your appointment.

Make an appointment via the form below and give as much detail as possible.
Pay the consultation fee via the payment link.
Make sure you are available at the time of the appointment.
We send you a Zoom link at the appointed time.

A teleconsultation usually lasts 20 minutes.


    Your Details

    Your Pet's Details

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