INTRODUCTION

  • Welcome to ZABEEL VETERINARY HOSPITAL, a hospital with highly qualified veterinarians, located within Dubai, United Arab Emirates (UAE). ZABEEL VETERINARY HOSPITAL operates a website https://zabeelvet.com/ which allows its users to avail of services including, but not limited to, leading medical imaging services and consultations for animal(s). These Terms and Conditions (“Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to, and use of, the website and/or the services provided by ZABEEL VETERINARY HOSPITAL. In these Terms, “we”, “us”, “our”, or ZABEEL VETERINARY HOSPITAL refers to ZABEEL VETERINARY HOSPITAL, a company registered with the UAE Ministry of Climate Change and Environment-Department of Animal(s) and Plant Health, holding trade license number DXB-APH-02-1005629, and “you”, “your”, “User(s)” or “Owner(s)” shall refer to you as the website user and/or an owner availing of services from ZABEEL VETERINARY HOSPITAL. Please read these Terms carefully. By using our website and/or services, you confirm that you accept these Terms of use and that you agree to comply with them. If you do not agree to these Terms, you must not use our website and/or services. Upon availing of our services and accessing the website, including any version of this website that has been amended to geographically suit its users, you will be asked to consent to being bound by these Terms as well as our website privacy policy (Privacy Policy”). Users are hence advised to review these Terms and our Privacy Policy prior to the use of our website and/or services. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to your use of the website and our services.

DEFINITIONS

  • When used in this Agreement, the following definitions and rules of interpretation shall have the respective meanings indicated, such meanings to be applicable to both the singular and plural forms of the terms defined:
  • “Applicable Law(s)” means the relevant commercial and/or digital laws of the UAE and any country or region from where you are accessing the website;
  • “Content” means any information, text, links, graphics, photos, audio, videos, data, code, or other materials or arrangements of materials that you can view on, access, or otherwise interact with through the website and/or has been provided to ZABEEL VETERINARY HOSPITAL. The Content that you contribute, submit, transmit, and/or post to, or through the website, shall be referred to variously as “Your Content”, “Content of yours”, and/or “Content you submit.”;
  • “External Sites” has its meaning given to it under Clause I 1.6 below;
  • “Intellectual Property” means all (i) patents, improvements thereof, patent applications and registrations, inventions (whether patentable or not) (ii) trademarks, trade names, trade-mark applications and registrations service marks, domain logos and designs; (iii) copyrights, copyright applications and registrations; (iv) trade secrets, know-how, and other intellectual property; and (v) computer systems and applications software, including all documentation and modifications thereof;
  • “Minor” has its meaning given to it under Clause I 6.16 below;
  • “Owner(s)” means Owners, representatives of the Owners and/or companies owning the animal(s) and availing of the services from ZABEEL VETERINARY HOSPITAL;
  • “Policies” means any terms, conditions, and policies (separate from these Terms), made available on the website or in-person at ZABEEL VETERINARY HOSPITAL;
  • “Referral” has its meaning given to it under Clause I 1.16 below;
  • “Service(s)” means the services provided by ZABEEL VETERINARY HOSPITAL including, but not limited to, medical imaging (magnetic resonance image (MRI) and a computed tomography (CT)), medical laboratory, orthopaedic surgery, grooming, and/or consultations;
  • “Terms” means the Clauses of these Terms and Conditions;
  • “Total Amount for the outpatient Service(s)” has its meaning given to it under Clause II 2.2 (iii) below;
  • “Total Amount for the inpatient Service(s)” has its meaning given to it under Clause II 2.3 (ii) below;
  • “Total Amount for the Scans” has its meaning given to it under Clause II 2.4 (ii) below;
  • “Use” has its meaning given to it under Clause II 3.3 (ii) below;
  • “User” means the User of the website who is either viewing and/or booking Service(s) from ZABEEL VETERINARY HOSPITAL;
  • “VAT” means value added tax, deemed payable pursuant to the Federal Tax Authority regulations;
  • “Website” means the website https://zabeelvet.com/ owned by ZABEEL VETERINARY HOSPITAL to provide and facilitate e-commerce services such as the viewing and booking of Service(s) to the User;
  • “ZABEEL VETERINARY HOSPITAL” means ZABEEL VETERINARY HOSPITAL, a company holding trade license number DXB-APH-02-1005629 and their respective directors, agents, servants, officers, and employees;

I. ZABEEL VETERINARY HOSPITAL – WEBSITE

1. USE OF THE WEBSITE

    • 1.1 Owner(s) shall not be required to create an account in order to use and access the Website. Accounts on the Website may only be created for the use of referring veterinarians. Whilst using the Website, the User must provide complete and accurate information, and warrant to update such information as and when required. This would be in cases where the Owner wishes to send an inquiry through our ‘Contact Us’ section.
    • 1.2. Whilst using the Website, you represent and warrant that all information provided to us in such process is true, accurate, and correct, and that you will update your information as and when necessary in order to keep it recent. You may not impersonate any person or entity, provide an e-mail address other than your own, provide or use false information to obtain access to the Website that you are not legally entitled to claim, or otherwise mislead as to the origin of a card or other content. You acknowledge that any access to ZABEEL VETERINARY HOSPITAL using falsely claimed information may cause us, or third parties, to incur substantial economic damages and losses for which you may be held liable and accountable.
    • 1.3 The Website shall contain a careers section as well, through which User(s) may submit their resume, required documents and/or any other additional documents they may wish to submit. The information provided shall be stored by ZABEEL VETERINARY HOSPITAL, who at their sole discretion, may decide whether they want to consider the application further and respond to the User.
    • 1.4 We reserve the right to amend these Terms at any time without prior notice, and the Users’ continued use of the Website, following the amendments represents their agreement to be bound by the Terms as amended. It is hence the responsibility of each User to review these Terms regularly while using the Website.
    • 1.5 We may, from time to time, decide to change, update, or discontinue certain features of the Website. You agree and understand that we have no obligation to store or maintain your Content or other information you provide, except to the extent required by the Applicable Law(s).
    • 1.6 The Website may include external links to third-party websites such as but not limited to Google location, Twitter, Pinterest and YouTube (“External Sites”). We do not investigate, review, endorse, represent, or control the content of any External Sites, unless otherwise expressly stated in these Terms. We shall not be held responsible or assume any liability towards the content displayed on External Sites. External Sites may collect your data, send cookies, solicit personal information or otherwise, and you are responsible for reviewing the External Site’s terms and conditions and privacy policy and you hereby acknowledge that you access, browse, link, and/or bookmark the External Sites at your own risk.
    • 1.7 The Website may contain links to YouTube videos that have been produced for educational purposes, marketing purposes, and/or in order to depict the before and after stages of certain procedures and/or treatments of the animal(s). Prior to uploading any Content onto YouTube, ZABEEL VETERINARY HOSPITAL shall attain consent from the Owner of the animal(s). Furthermore, any consent attained either verbally and/or in writing for the Content, prior to any third party owning the animal(s), shall be understood to be valid and legal consent, and the Content may be uploaded onto You Tube at the sole discretion of ZABEEL VETERINARY HOSPITAL. In such cases, the third party shall hold no legal rights over the Content produced and distributed on You Tube.
    • 1.8 We may also select certain websites as priority responses to search terms that you enter, and we agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. We do not recommend, nor do we endorse, the content of any third-party websites. We are not responsible for the content of linked third-party websites, websites framed within our Website, third-party websites provided as search results, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. We do not endorse any Service(s) advertised on the Website.
    • 1.9 Some Content you see or otherwise access on, or through the Website, is used for commercial purposes. You agree that we may place advertising and promotions on the Website for commercial purposes.
    • 1.10 In the event of any breach or violation of any Terms hereunder, ZABEEL VETERINARY HOSPITAL reserves the right to pursue legal remedies available under the Applicable Law(s).

Booking Process

    • 1.11 Should the User wish to book an appointment for the Service(s) provided by ZABEEL VETERINARY HOSPITAL, they may attempt to do so by requesting for an appointment on the Website. Whilst requesting for an appointment, the User shall be required to provide information including, but not limited to, their name, animal’s name, e-mail address, contact number, and a message detailing the Service(s) they wish to avail from ZABEEL VETERINARY HOSPITAL. Additionally, the User may request a preferred date and time for the appointment, which ZABEEL VETERINARY HOSPITAL may consider at their sole discretion.
    • 1.12 It shall be in ZABEEL VETERINARY HOSPITAL’s sole discretion to decide whether or not to confirm the appointment with the User. A member from the ZABEEL VETERINARY HOSPITAL team may confirm or reject the appointment, either through the phone, email, or any other means of communication, based on the availability and type of Service(s) requested by the User.
    • 1.13 It shall be at ZABEEL VETERINARY HOSPITAL’s sole discretion to refuse any User that violates the Terms stated herein.

Referral Process

  • 1.14 Should a User and/or Owner be interested in availing imaging Service(s) such as an MRI or CT scan, they may do so only if they have been referred to ZABEEL VETERINARY HOSPITAL by a veterinarian (“Referral”). For the purposes of this process, the referring veterinarian shall be required to provide the following information on the Website referral form, including, but not limited to, the date of referral, name of the referring hospital, name of the referring veterinarian, e-mail address of the referring veterinarian, and contact number.
  • 1.15 Additionally, the referring veterinarian shall be required to provide client and patient information, including, but not limited to, the client’s name, contact number, e-mail address, patient name, species, breed, date of birth or estimated age of the patient, body weight, microchip details, patient’s gender, and the date of the last vaccination for rabies and polyvalent.
  • 1.16 The referring veterinarian shall be required to provide a detailed account of the patient’s medical history, diagnosis, chronic disease, anaesthesia reaction, known allergies, sensitivities, medications, dosages, special dietary requirements, a recent complete blood count and biochemistry results, previous MRI and CT history, the anatomical region to be scanned, reason for the MRI/CT scan, and the required timeframe as the MRI and CT scans may be sent to radiologists and veterinary specialists located globally for an interpretation. In such a case, it may take an extended period of time before a response is provided. Thus, ZABEEL VETERINARY HOSPITAL would need to be notified if the case is urgent. Through this process, the referring veterinarian may also create an account on the Website.
  • 1.17 It shall be at ZABEEL VETERINARY HOSPITAL’s sole discretion to refuse any User and/or Owner that violates the Terms stated herein.

2. PROHIBITED ACTIVITIES

  • 2.1 The Content and information available on the Website are proprietary to ZABEEL VETERINARY HOSPITAL or licensed to ZABEEL VETERINARY HOSPITAL by third parties. Users agree that they shall not engage in any of the following activities in connection with their use of the Website:
    • i. post information on the Website that is obscene, defamatory, threatening, or malicious in nature, or any other material that is prohibited by the Applicable Law(s);
    • ii. publish any copyright material, or material protected by any other Intellectual Property rights, unless a legal right to use and post such material has been obtained and is valid at the time of posting;
    • iii. infringe or use ZABEEL VETERINARY HOSPITAL’s brand, logo(s), and/or trademark(s) in any business name, e-mail, URL, or other context unless expressly approved in writing by the owner of the Intellectual Property as applicable;
    • iv. attempt to circumvent any protective technological measure associated with the Website;
    • v. violate the restrictions of any robot exclusion headers on the Website, bypass, or circumvent their measures employed to prevent or limit access to the Website;
    • vi. access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy, or otherwise exploit any Content of the Website, including, but not limited to, User profiles and photos, using any robot, spider, scraper, or other automated means, or any manual process for any purpose not in accordance with these Terms, or without the express written authorisation from ZABEEL VETERINARY HOSPITAL;
    • vii. attempt to access or search the Website or any Content contained therein through the use of any engine, software, tool, agent, device, or mechanism (including scripts, bots, spiders, scraper, crawlers, data mining tools or the like) other than through software generally available through web browsers (such as search engines like Google and Yahoo);
    • viii. download any Content unless it is expressly made available for download by ZABEEL VETERINARY HOSPITAL from the Website;
    • ix. post, upload, transmit, or otherwise distribute chain letters, pyramid schemes, advertising, or spam;
    • x. impersonate or misrepresent your affiliation with another person or entity;
    • xi. harvest or otherwise collect information about others, including telephone numbers for unlawful purposes;
    • xii. interfere with, or disrupt any of the associated computer or technical delivery systems;
    • xiii. interfere with, or attempt to interfere with, the access of any User, host, or network, including, but not limited to, sending a virus, overloading, flooding, spamming, or mail-bombing the Website;
    • xiv. modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Website; and
    • xv. use the Website, or any Content on the Website, in any manner not permitted by these Terms.
  • 2.2 Users agree not to use the Website in any way or action that may:
    • i. cause damage to, or impair the performance of the Website, inclusive of its availability and accessibility to Users and ZABEEL VETERINARY HOSPITAL;
    • ii. be illegal, fraudulent, or harmful to any person or company in any direct or indirect manner; and
    • iii. use the Website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

3. CONTENT

  • 3.1 Ownership of ZABEEL VETERINARY HOSPITAL’s Content and Intellectual Property Rights
    • i. Subject to the express provisions of these Terms, we own, control, license, or reserve all Intellectual Property rights and Content used on the Website. You agree not to use, remove, alter, modify, create derivative works of, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Website or Content. You must not use any part of the Content on our Website for commercial purposes without first obtaining a license to do so from us or our licensors;
    • ii. Any/all Content posted on the Website and/or submitted by the Users to ZABEEL VETERINARY HOSPITAL has been licensed to ZABEEL VETERINARY HOSPITAL for any/all purposes that ZABEEL VETERINARY HOSPITAL may deem necessary in order to run the Website. We authorise you to view or download a single copy of the material on the Website solely for your personal, non-commercial use, if you include the copyright notice located at the end of the material, for example: and other copyright and proprietary rights notices that are contained in the Content;
    • iii. Any use of the Content not expressly permitted by these Terms is a breach of these Terms and may violate Intellectual Property, and other Applicable Law(s). Content and features are subject to change or termination without notice in the editorial discretion of ZABEEL VETERINARY HOSPITAL. All rights not expressly granted herein are reserved to ZABEEL VETERINARY HOSPITAL.
  • 3.2 Your License to ZABEEL VETERINARY HOSPITAL’s Content
    • i. We grant you a personal, limited, non-exclusive, and non-transferable license to access and use the Website only as expressly permitted in these Terms. You shall not use the Website for any illegal purpose or in any matter inconsistent with these Terms. You may use information made available through the Website solely for your non-commercial use and in order to avail of the services displayed on the Website. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of our Content in whole or in part, except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our Content or Intellectual Property rights;
    • ii. If you violate any of these Terms, your permission to use the materials automatically terminates and you must immediately destroy any copies you have made of any part of the materials. You may also be potentially liable for Intellectual Property rights infringement based on the circumstances.
  • 3.3 ZABEEL VETERINARY HOSPITAL’s License to User Content
    • i. Upon submission of Your Content, you hereby grant ZABEEL VETERINARY HOSPITAL a perpetual, non-exclusive, irrevocable, fully paid, royalty-free, assignable, sub-licensable, and transferable right to use Your Content and all Intellectual Property rights therein for any purpose or Use that we deem necessary;
    • ii. For the avoidance of doubt, “Use” means, but is not limited to, use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyse, promote, commercialise, and create derivative works of;
    • iii. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive any claims and assertions of moral rights or attribution with respect to Your Content brought against us or our Users;
    • iv. You represent and warrant that Your Content is accurate, that the use of Your Content does not violate these Terms and will not cause injury to any person or entity, and that you will indemnify ZABEEL VETERINARY HOSPITAL from any/all claims resulting from Your Content;
    • v. We reserve the right, at any time and without prior notice, to remove, block, or disable access to whole or any part of Your Content that we, for any reason consider to be objectionable, in violation of the Terms or otherwise harmful to the Website or our Users at our sole discretion. Subject to the requirements of the Applicable Law(s), we are not obligated to return any of Your Content to you under any circumstances and assume no liability for any Content posted by You.

4. USER RATING, REVIEWS, AND FEEDBACK

  • 4.1 Users are able to rate, review, and provide feedback on the Website on platforms, including, but not limited to, Google Reviews.
  • 4.2 User reviews, ratings, and/or feedback posted on any platform do not reflect the opinion of ZABEEL VETERINARY HOSPITAL. ZABEEL VETERINARY HOSPITAL receives multiple reviews by Users, which reflect the opinions of each individual User. It is pertinent to state that each and every review posted on Google Reviews is the personal opinion of that User alone.
  • 4.3 Users agree that they shall use reasonable and good faith efforts to ensure that neither engages in any harassment and/or vilification of each other and the Website, to third parties, and shall refrain from making any false, negative, critical, or disparaging statements, implied or expressed, concerning ZABEEL VETERINARY HOSPITAL, including, but not limited to, its associates, employees, consultants, veterinarians, and nurses, and its Website. This, however, shall not apply towards any truthful statement made as required by any Applicable Law(s) or by a court or authority of competent jurisdiction.
  • 4.4 Furthermore, ZABEEL VETERINARY HOSPITAL shall have at its sole discretion the right to edit, delete, and/or amend any ratings, reviews and/or feedback provided by the User. Additionally, ZABEEL VETERINARY HOSPITAL shall have at its sole discretion the right to reproduce any ratings, reviews and feedback provided online on the Website.
  • 4.5 Moreover, ZABEEL VETERINARY HOSPITAL shall be conducting surveys through Survey Monkey and/or other platforms to assess factors including, but not limited to, to the use of the Website.
  • 4.6 Users agree and accept that by providing your Content to or through the Website, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to:
    • i. host, use, reproduce, modify, run, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Content of yours throughout the world in any media, now known or hereafter devised;
    • ii. make your Content available to the rest of the world and to let others do the same;
    • iii. to provide, promote, and improve the Website and to make your Content shared on the Website available to other companies, organisations, or individuals for the syndication, broadcast, distribution, promotion, or publication of such Content of yours on other media and services, subject to our Privacy Policy and these Terms; and
    • iv. use the name and/or trademark that you submit in connection with such Content of yours. You acknowledge that we may choose to provide attribution of Your Content at our discretion. You acknowledge and agree that Your Content is non-confidential and non-proprietary. You affirm, represent, and warrant that you own or have the necessary licenses, rights (including copyright and other proprietary rights), consents, and permissions to publish and otherwise use Your Content as authorized in these Terms.
  • 4.7 The Terms of this Clause 4 do not grant other Users a license to host, use, reproduce, modify, run, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Content of yours throughout the world in any media, now known or hereafter devised.

5. ONLINE COMMUNICATION GUIDELINES

  • 5.1 Pursuant to Clause 4 above, our Website enables Users to rate, review, and provide feedback regarding our Website via online platforms including, but not limited to, Google Reviews. This information will then be reviewed by ZABEEL VETERINARY HOSPITAL and posted on the Website at their sole discretion. Users should ensure appropriate online conduct and behaviour in which ZABEEL VETERINARY HOSPITAL reserves the right to review all posts, prior to the feedback posts being visible to other Users on the Website.
  • 5.2 The Website is only to be used for its intended purpose. You may not use the Content provided through the Website in any manner or for any purpose other than that which is expected.
  • 5.3 Any/all ratings, reviews, and feedback should be conducted in a professional and respectful manner. Abusive or offensive language, which may be deemed as political, discriminative, threatening, sexual, or of religious nature, as well as any other inappropriate behaviour which violates our Terms, will not be tolerated on our Website and may result in review and action, including temporary or indefinite suspension and/or termination from the use of our Website
  • 5.4 You may not post or submit Content that includes inflammatory speech, endorses, or promotes illegal, immoral, or harmful activities, including obscene content, incitement of lawless action, or activities that may lead to other Users’ harm in any manner.
  • 5.5 You may not post or submit information or comments on the Website and on third-party social media platforms that are obscene, defamatory, threatening, malicious, slanderous, or disparaging in nature, or any other material that is prohibited by law, about ZABEEL VETERINARY HOSPITAL and its Website.
  • 5.6 Any dispute, complaint, disagreement, or conflict with any User, should be brought to the attention of ZABEEL VETERINARY HOSPITAL. ZABEEL VETERINARY HOSPITAL shall not bear any liability for mitigating such disputes between the parties as this will be the sole responsibility of the parties involved.
  • 5.7 Users acknowledge and accept that an actual or threatened breach of any Term(s) of this Clause 5 may be penalized by implementing the following:
    • i. Disqualifying their use of our Website indefinitely unless a written approval has been obtained by us allowing them to use the Website.
  • 5.8 ZABEEL VETERINARY HOSPITAL shall not be held liable for any loss or damage experienced by any person as a result of implementing the penalties above.
  • 5.9 ZABEEL VETERINARY HOSPITAL shall not be liable for any direct, indirect, or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), claims of death or personal injury, costs, expenses, or other claims for consequential compensation whatsoever (and howsoever) caused, including slander or personal offence which arise out of use or in connection with the Website’s communication and/or communications taking place between the User and ZABEEL VETERINARY HOSPITAL

6. WARRANTIES FOR USE OF THE WEBSITE

  • 6.1 You agree and acknowledge that the Website is provided on an “as is” basis. Except as otherwise specifically set forth herein, ZABEEL VETERINARY HOSPITAL does not make, and hereby disclaims any and all warranties, express or implied, including, but not limited to, implied warranties of availability, merchantability, quality, fitness for a particular use or purpose, technical performance, quiet enjoyment or non-infringement, and any warranties arising out of course of dealing or usage of the Website.
  • 6.2 We make no warranty that the Website, or Content provided therein will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty as to the accuracy, timeliness, completeness, or reliability of any Content obtained through the Website. No information provided through the Website or by us, whether in oral or written form, will create any warranty not expressly made herein. Your reliance upon the Content obtained or used by you through the Website is solely at your own risk.
  • 6.3 ZABEEL VETERINARY HOSPITAL does not endorse any Content posted, submitted, or otherwise provided by any User, or any opinion, recommendation, or advice expressed therein. We expressly disclaim any and all liability in connection to such Content. You agree that we are not responsible for the accuracy, consistency, or completeness of information uploaded and displayed on our Website.
  • 6.4 ZABEEL VETERINARY HOSPITAL takes no responsibility and assumes no liability for any Content posted, stored, transmitted, or uploaded to the Website by you (in the case of Your Content), or any third party (in the case of any and all Content more generally), or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter.
  • 6.5 Users agree that ZABEEL VETERINARY HOSPITAL may upload photos and/or videos taken of their animal(s) onto social media platforms including, but not limited to, Facebook, Instagram, and YouTube for marketing and educational purposes. This shall be done once ZABEEL VETERINARY HOSPITAL obtains the User’s consent for the same.
  • 6.6 Users must ensure the accuracy and authenticity of any and all information they supply to us through the Website including, but not limited to, personal data, as well as information supplied by the User on behalf of any third-party the User wishes to refer to ZABEEL VETERINARY HOSPITAL.
  • 6.7 Users acknowledge that ZABEEL VETERINARY HOSPITAL will process personal data including, but not limited to, names and e-mail addresses in order to provide continued access to the Website, make improvements to the Website, and prevent unauthorised use of the Website.
  • 6.8 Users agree that ZABEEL VETERINARY HOSPITAL is not responsible now or at any time in the future for any unauthorised access including, but not limited to, any virus or other harmful code that may infect the User’s computer, tablet, smartphone, or any other such device as a result of using the Website.
  • 6.9 Users accept that ZABEEL VETERINARY HOSPITAL shall not be held responsible and/or liable for any misrepresentations made by the User.
  • 6.10 Users shall be responsible for obtaining, maintaining, and setting up any equipment and/or hardware required to access and use the Website and the User shall take responsibility for the protection of this equipment and/or hardware by using up-to-date virus protection, personal firewalls, and any other suitable measures the User deems necessary to ensure the security of the Website is not compromised.
  • 6.11 Users accept that ZABEEL VETERINARY HOSPITAL shall not be held liable in the event the Website transmits information that has been accessed, altered, and/or corrupted.
  • 6.12 Users accept that ZABEEL VETERINARY HOSPITAL may be required to suspend access to the Website for periodic maintenance and/or unforeseen downtime and may do so at its own sole discretion without serving any prior notice.
  • 6.13 All interactions between Users and ZABEEL VETERINARY HOSPITAL must be carried out in a responsible, ethical, professional, and legal manner.
  • 6.14 We may do any or all of the following without notice:
    • i. investigate your use of the Website as we deem appropriate to comply with any Applicable Law(s), regulation(s), government request(s), or legal process(es);
    • ii. terminate your access to the Website, upon our determining on whether you have violated these Terms; and
    • iii. edit the Website and any Content without giving you prior notice.
  • 6.15 While using the Website, you make the following representations and warranties to ZABEEL VETERINARY HOSPITAL:
    • i. you are eighteen (18) years of age or older and are legally allowed to use the Website; and
    • ii. you acknowledge and understand that you are solely responsible for any information you may choose to disclose to ZABEEL VETERINARY HOSPITAL.
  • 6.16 The Materials advertised on the Website shall be made available to Users of the minimum age of eighteen (18). We are committed to protecting the privacy of children. Hence, we do not encourage persons under the age of 18 (Minor”) to use the Website. If a Minor would like to access the Website, they should take the assistance of a parent/guardian/adult authorized with that Minor’s supervision. We do not personally collect identifiable information from any person we know is a Minor.
  • 6.17 In the event, a Minor has used the Website for any purposes, the User warrants and represents that such actions are performed under the guidance of an adult after obtaining the relevant consent from the parent/guardian and/or adult. The User accepts that the Minor is bound by the same Terms and agrees that ZABEEL VETERINARY HOSPITAL is not liable or responsible for the User’s failure to act in accordance with this Clause 6.17.
  • 6.18 When a User visits the Website or sends us e-mails, they are communicating with us electronically, and they hereby consent to receiving communications from us electronically. We will communicate with Users primarily by e-mail but may use other methods such as telephone or WhatsApp to communicate if we deem it necessary to do so. Users agree that all agreements, notices, disclosures, and other communications that we provide to Users electronically satisfy any legal requirement that such communications be in writing. Users agree to provide us with their current and active contact details.
  • 6.19 We hereby exclude any and all other representations and warranties relating to the subject matter of these Terms, the Website, and use of the Website in any manner other than expressly stated herein.
  • 6.20 Owners must ensure the accuracy and authenticity of any and all information they supply to us, including, but not limited to, personal data, as well as information supplied by the Owner on behalf of any third-party the Owner wishes to refer to ZABEEL VETERINARY HOSPITAL.
  • 6.21 Owners accept that ZABEEL VETERINARY HOSPITAL shall not be held responsible and/or liable for any misrepresentations made by the Owner.

II. ZABEEL VETERINARY HOSPITAL – SERVICES AVAILED IN PERSON

  • 1. USE OF THE SERVICES
      • 1.1 Whilst using the Service(s) provided by ZABEEL VETERINARY HOSPITAL, you represent and warrant that all information provided to us in such process is true, accurate, and correct, and that you will update your information as and when necessary in order to keep it recent. You may not impersonate any person or entity, provide an e-mail address other than your own, provide or use false information to obtain access to ZABEEL VETERINARY HOSPITAL that you are not legally entitled to claim, or otherwise mislead as to the origin of a card or other content. You acknowledge that any access to ZABEEL VETERINARY HOSPITAL using falsely claimed information may cause us, or third parties, to incur substantial economic damages and losses for which you may be held liable and accountable.
      • 1.2 Whilst availing of the Service(s) provided by ZABEEL VETERINARY HOSPITAL, the Owner may consent to the creation of Content, that may feature themselves and/or the animal(s) brought in by them. This Content may be created by ZABEEL VETERINARY HOSPITAL for educational and/or marketing purposes and may be stored and/or uploaded onto social media platforms including, but not limited to, YouTube. For the purposes of such Content, any consent obtained prior to a third party owning the animal(s), shall be held to be valid and legal consent.
      • 1.3 In the event of any breach or violation of any Terms hereunder, ZABEEL VETERINARY HOSPITAL reserves the right to pursue legal remedies available under the Applicable Law(s).

    Booking Process

    • 1.4 Owners interested in availing of the Service(s) provided by ZABEEL VETERINARY HOSPITAL’s may call us on our phone number to book an appointment. It shall be at ZABEEL VETERINARY HOSPITAL’s sole discretion to decide whether or not to confirm the appointment with the User. A member of the ZABEEL VETERINARY HOSPITAL team may confirm or reject the appointment with the Owner, based on the availability and type of Service(s) requested by the Owner.
    • 1.5 In the case of an emergency and/or a life-threatening issue, the Owner may directly call the emergency number provided to them, including after hours if needed. The Owner may then be directed to ZABEEL VETERINARY HOSPITAL, where they shall await the arrival of the doctor and make any/all payments required, which may include, but is not limited, to the emergency surcharge fee.
    • 1.6 It shall be at ZABEEL VETERINARY HOSPITAL’s sole discretion to refuse any Owner that violates the Terms stated herein.

2. PAYMENT TERMS

  • 2.1 Owners shall pay ZABEEL VETERINARY HOSPITAL either in-person or online, in ways including, but not limited to, cash, card, or via an online payment link, for each booking and/or Referral on the day of the appointment, as specified in Clauses 2.2-2.4 below.
  • 2.2 Payment for outpatient Service(s)
    • i. For the purposes of this Clause 2.2, outpatient Service(s) shall include Service(s) wherein the animal shall not be required to stay at ZABEEL VETERINARY HOSPITAL in order to receive treatment. This may include, but is not limited to, consultation Service(s).
    • ii. Where an Owner avails of outpatient Service(s), the veterinarian shall check the concerned animal(s) and enter the relevant charges on the VET port software. This shall save the relevant charges on the chart and in the ZABEEL VETERINARY HOSPITAL database.
    • iii. In such instances, the Owner shall be required to pay the total amount in full at the ZABEEL VETERINARY HOSPITAL reception or online through a payment link , prior to the procedure and prior to the Owner leaving the hospital. The total amount to be paid is the sum of the total amount for all the outpatient Service(s) provided by ZABEEL VETERINARY HOSPITAL, including any additional outpatient Service(s) availed by the Owner, or recommended by the veterinarian (“Total Amount for the outpatient Service(s)”).
    • iv. In the case of some Owner(s), where a memorandum of understanding or another agreement has been signed between them and ZABEEL VETERINARY HOSPITAL, payments shall be processed at the end of the month or after the appointment or procedures have been completed. In such situations, no deposits shall be taken from the Owner(s).
    • v. Payment for outpatient Service(s) may be conducted via cash, card, or through an online payment link. Owners shall receive an email with a payment link, which they must settle prior to the requested Service(s) being conducted and prior to them leaving the hospital. You shall ensure that any/all information you provide is accurate, including your payment details. We may, at any time, add or remove third-party payment facilitators at our sole discretion, which may be subject to additional terms and conditions.
    • vi. ZABEEL VETERINARY HOSPITAL shall not be held liable for the online payment whatsoever, including, but not limited to, the safety and security of your payment information once you have been redirected to the respective third-party payment facilitator’s webpage in order to complete your purchase. Your use of the same is subject to the compliance of their respective policies and terms and conditions.
    • vii. Kindly note that in the event payments have not been made, we reserve the right to not provide the requested Service(s) entirely.
    • viii. Once the payment has been made in full, the Owner shall not be able to cancel the payment and/or Service(s) whatsoever.
    • ix. If the Owner wants a refund for any reason whatsoever, the Onwer must submit a request in writing to ZABEEL VETERINARY HOSPITAL for the same. Refunds may be given in very exceptional circumstances, which shall be determined at the sole discretion of ZABEEL VETERINARY HOSPITAL.
  • 2.3 Payment for inpatient Service(s)
    • i. For the purposes of this Clause 2.3, inpatient Service(s) shall include Service(s) wherein the animal shall be required to stay at ZABEEL VETERINARY HOSPITAL in order to receive treatment. This may include, but is not limited to, surgeries and hospitalization.
    • ii. In the event, the Owner(s) wish to avail of inpatient service(s), the Owner shall be directed to the reception so that they may sign the consent form, which shall detail the procedures, treatments, and total amount due for the inpatient Service(s) they have availed from ZABEEL VETERINARY HOSPITAL (“Total Amount for the inpatient Service(s)”).
    • iii. In such instances, the Owner shall be required to provide a deposit, at reception, amounting to ninety to hundred percent (90-100%) of the total amount for the inpatient Service(s).
    • iv. Once the inpatient Service(s) have been completed, the Owner shall be informed via phone call or through other means of communication by reception or by a nurse working at ZABEEL VETERINARY HOSPITAL. During this stage, ZABEEL VETERINARY HOSPITAL shall finalize the estimated costs with the Owner as well.
    • v. In the case of overnight emergency Service(s) additional payments may be due. In such instances, payments shall be paid in full by the Owner prior to the delivery and/or administration of the Service(s).
    • vi. Owner(s) shall be required to pay the estimated costs in full prior to the discharge and/or collection of their respective animal(s).
    • vii. Payment due shall be subject to change depending upon the surgery and/or hospitalization time prescribed.
    • viii. Payment for inpatient Service(s) and/or telemedicine Service(s) may be conducted via cash, card, or through an online payment link. Owners shall receive an email with a payment link, which they must settle prior to the requested Service(s) being conducted. You shall ensure that any/all information you provide is accurate, including your payment details. We may, at any time, add or remove third-party payment facilitators at our sole discretion, which may be subject to additional terms and conditions.
    • ix. ZABEEL VETERINARY HOSPITAL shall not be held liable for the online payment whatsoever, including, but not limited to, the safety and security of your payment information once you have been redirected to the respective third-party payment facilitator’s webpage in order to complete your purchase. Your use of the same is subject to the compliance of their respective policies and terms and conditions.
    • x. Kindly note that in the event payments have not been made, we reserve the right to not provide the requested Service(s) entirely.
    • xi. Once the payment has been made in full, the Owner shall not be able to cancel the payment and/or Service(s) whatsoever.
    • xii. If the Owner wants a refund for any reason whatsoever, the Owner must submit a request in writing to ZABEEL VETERINARY HOSPITAL for the same. Refunds may be given in very exceptional circumstances, which shall be determined at the sole discretion of ZABEEL VETERINARY HOSPITAL.
  • 2.4 Payment for MRI and CT scan Referrals
    • i. In the case of MRI and CT scan Referrals, the referring clinic, referring veterinarian, or Owner shall be required to drop off the animal(s) at ZABEEL VETERINARY HOSPITAL and sign the relevant consent forms provided.
    • ii. Prior to the scans beginning, the Owner, referring clinic and/or referring veterinarian shall be required to pay the amount in full, as per the quoted price by ZABEEL VETERINARY HOSPITAL (“Total Amount for the Scans”).
    • iii. In the event any additional Service(s) and/or charges have been incurred by the Owner, referring clinic, or referring veterinarian, then in such instances these additional charges shall be required to be paid in full prior to the discharge of the animal.
  • 2.5 The price of the Services(s) shall exclude VAT (unless otherwise stated). ZABEEL VETERINARY HOSPITAL reserves the right to change the prices at any time, without prior notice and at our sole discretion. Additionally, all prices could be subject to additional charges for VAT in the future, once deemed applicable.
  • 2.6 Payment for MRI and CT scans may be conducted via cash, card, or through an online payment link. Owners shall receive an email with a payment link, which they must settle prior to the requested Service(s) being conducted. You shall ensure that any/all information you provide is accurate, including your payment details. We may, at any time, add or remove third-party payment facilitators at our sole discretion, which may be subject to additional terms and conditions.
  • 2.7 ZABEEL VETERINARY HOSPITAL shall not be held liable for the online payment whatsoever, including, but not limited to, the safety and security of your payment information once you have been redirected to the respective third-party payment facilitator’s webpage in order to complete your purchase. Your use of the same is subject to the compliance of their respective policies and terms and conditions.
  • 2.8 Kindly note that in the event payments have not been made, we reserve the right to not provide the requested Service(s) entirely.
  • 2.9 Once the payment has been made in full, the Owner shall not be able to cancel the payment and/or Service(s) whatsoever.
  • 2.10 If the Owner wants a refund for any reason whatsoever, the Owner must submit a request in writing to ZABEEL VETERINARY HOSPITAL for the same. Refunds may be given in very exceptional circumstances, which shall be determined at the sole discretion of ZABEEL VETERINARY HOSPITAL.
  • 2.11 Veterinarians may recommend Service(s) to the Owner and provide an estimate for the same, which may be availed by the Owner as and when they wish.
  • 2.12 Failure in payment delivery and/or processes does not negate the responsibility of the Owner(s) to ensure that payments are delivered to ZABEEL VETERINARY HOSPITAL for the Service(s) provided. Following the initial payment failure, Owners shall be required to ensure that payments are fully settled within seven (7) working days.
  • 2.13 Discounts and/or promotions may be provided from time to time to specific clients and/or organizations at the sole discretion of ZABEEL VETERINARY HOSPITAL. Furthermore, these discounts and/or promotions shall not be availed in conjunction with any other applicable discounts and/or promotions.
  • 2.14 For any issues with regards to the Services(s), discounts, and/or purchase(s), please contact the ZABEEL VETERINARY HOSPITAL team through our phone number and/or email which may be found within the ‘Contact Us’ section on the Website.

Cancellations and Refunds

  • 2.15 Should Owner(s) wish to cancel any Service(s) booked and/or referred, they may do so at any time up until the time of the appointment. Kindly ensure that you retain a copy of the Services(s) booked and/or a copy of an estimate provided by ZABEEL VETERINARY HOSPITAL where applicable.
  • 2.16 Refunds may be provided in very exceptional circumstances, which shall be solely determined by ZABEEL VETERINARY HOSPITAL.
  • 2.17 The Owner shall not be entitled to a return and/or refund if the return and/or refund pertains to an item, including, but not limited to, food and medicinal items bought by them.
  • 2.18 In the event any returns are made pursuant to these Terms, then the following conditions shall apply:
    • i.For incorrect Service(s), please contact ZABEEL VETERINARY HOSPITAL so that they may provide you with the requisite details required to return the Service(s) and retrieve any refund(s) and/or replacement(s) that may be applicable.
  • 2.19 For any other situation, please contact the ZABEEL VETERINARY HOSPITAL team through our phone number and/or email which may be found within the ‘Contact Us’ section on the Website.

3. OWNER RATING, REVIEWS, AND FEEDBACK

  • 3.1 Owners shall be able to rate, review, and provide feedback on the Service(s) provided by ZABEEL VETERINARY HOSPITAL on platforms, including, but not limited to, Google Reviews.
  • 3.2 Owner reviews, ratings, and/or feedback posted on platforms such as Google Reviews do not reflect the opinion of ZABEEL VETERINARY HOSPITAL. ZABEEL VETERINARY HOSPITAL receives multiple reviews by Users, which reflect the opinions of each individual Owner. It is pertinent to state that each and every review posted on Google Reviews is the personal opinion of that Owner alone.
  • 3.3 Moreover, ZABEEL VETERINARY HOSPITAL shall be conducting surveys through Survey Monkey and/or other platforms to assess factors including, but not limited to, to the Service(s) provided by the staff at ZABEEL VETERINARY HOSPITAL. Additionally, ZABEEL VETERINARY HOSPITAL shall collect data concerning how the Owner heard about them as well.
  • 3.4 Whilst Owners are registering in-person at ZABEEL VETERINARY HOSPITAL they may be asked either verbally or through the registration form, about ‘how they heard about us.’ The Owner may note sources such as, but not limited to, magazines, websites, newspapers, and/or social media platforms.
  • 3.5 Furthermore, Owners agree and understand that they are prohibited from taking any photos, videos and/or audio recordings whilst their respective animal is being treated by the veterinarian and/or whilst they are on the premises of ZABEEL VETERINARY HOSPITAL.
  • 3.6 Owners agree that they shall use reasonable and good faith efforts to ensure that neither engages in any harassment and/or vilification of each other and of the Service(s) availed to third parties, and shall refrain from making any false, negative, critical, or disparaging statements, implied or expressed, concerning ZABEEL VETERINARY HOSPITAL and/or its employees, veterinarians, nurses, consultants, and associates and the Service(s) availed from them. This, however, shall not apply towards any truthful statement made as required by any Applicable Law(s) or by a court or authority of competent jurisdiction.
  • 3.7 Furthermore, ZABEEL VETERINARY HOSPITAL shall have at its sole discretion the right to edit, delete and/or amend any ratings, reviews and/or feedback provided by the Owner on any social media platforms.
  • 3.8 Owners agree and accept that by providing your Content to us, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to:
    • i. host, use, reproduce, modify, run, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Content of yours throughout the world in any media, now known or hereafter devised;
    • ii. make your Content available to the rest of the world and to let others do the same;
    • iii. to provide, promote, and improve the Services and to make your Content shared with us available to other companies, organisations, or individuals for the syndication, broadcast, distribution, promotion, or publication of such Content of yours on other media and services, subject to our Privacy Policy and these Terms; and
    • iv. use the name and/or trademark that you submit in connection with such Content of yours. You acknowledge that we may choose to provide attribution of Your Content at our discretion. You acknowledge and agree that Your Content is non-confidential and non-proprietary. You affirm, represent, and warrant that you own or have the necessary licenses, rights (including copyright and other proprietary rights), consents, and permissions to publish and otherwise use Your Content as authorised in these Terms.
  • 3.9 The Terms of this Clause 3 do not grant other Owners a license to host, use, reproduce, modify, run, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Content of yours throughout the world in any media, now known or hereafter devised.
  • 3.10 We hereby exclude any and all other representations and warranties relating to the subject matter of these Terms, our Service(s), in any manner other than expressly stated herein.
  • 3.11 Owners must ensure the accuracy and authenticity of any and all information they supply to us, including, but not limited to, personal data, as well as information supplied by the Owner on behalf of any third-party the Owner wishes to refer to ZABEEL VETERINARY HOSPITAL.
  • 3.12 Owners accept that ZABEEL VETERINARY HOSPITAL shall not be held responsible and/or liable for any misrepresentations made by the Owner.

4. COMMUNICATION GUIDELINES

  • 4.1 Pursuant to Clause 3 above, Owners may be able to rate, review, and provide feedback regarding our Service(s) via online platforms including, but not limited to, Google Reviews.
  • 4.2 Any and all ratings, reviews, and feedback concerning the Service(s) offered by ZABEEL VETERINARY HOSPITAL should be conducted in a professional and respectful manner. Abusive or offensive language, which may be deemed as political, discriminative, threatening, sexual, or of religious nature, as well as any other inappropriate behaviour which violates our Terms, will not be tolerated and may result in review and action, including temporary or indefinite suspension and/or termination from the use of our Service(s).
  • 4.3 You may not post or submit Content that includes inflammatory speech, endorses, or promotes illegal, immoral, or harmful activities, including obscene content, incitement of lawless action, or activities that may lead to other Owners’ harm in any manner.
  • 4.4 Any dispute, complaint, disagreement, or conflict with any Owner, should be brought to the attention of ZABEEL VETERINARY HOSPITAL. ZABEEL VETERINARY HOSPITAL shall not bear any liability for mitigating such disputes between the parties as this will be the sole responsibility of the parties involved.
  • 4.5 Owners accept that an actual or threatened breach of any Term(s) of this Clause 4 may be penalised by disqualifying their use of our Service(s) indefinitely unless a written approval has been obtained by us allowing them to obtain our Service(s).
  • 4.6 ZABEEL VETERINARY HOSPITAL shall not be held liable for any loss or damage experienced by any person as a result of implementing the penalties above.
  • 4.7 ZABEEL VETERINARY HOSPITAL shall not be liable for any direct, indirect, or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), claims of death or personal injury, costs, expenses, or other claims for consequential compensation whatsoever (and howsoever) caused, including slander or personal offence which arise out of use or in connection with communications taking place between the Owner and ZABEEL VETERINARY HOSPITAL.

5. WARRANTIES FOR IN-PERSON USE OF THE SERVICES

  • 5.1 Owners acknowledge that ZABEEL VETERINARY HOSPITAL makes no warranty to be available at all times and/or during appointments and may at its sole discretion decide to divert its time to other animal(s) in urgent need of their care and/or Service(s).
  • 5.2 We make no warranty that the Service(s) provided by ZABEEL VETERINARY HOSPITAL will meet your requirements or be available on an uninterrupted, secure, or error-free basis. Your reliance upon the Service(s) provided by ZABEEL VETERINARY HOSPITAL is solely at your own risk.
  • 5.3 We make no warranty that the Service(s) provided to Referrals shall meet the standards required by the referring veterinarian and/or the standards expected by the referred Owner(s). Additionally, we make no warranty as to the legitimacy and/or authority of the referring veterinarian.
  • 5.4 Moreover, we make no warranty and assume no liability as to the health, safety, and security of the animals admitted to ZABEEL VETERINARY HOSPITAL.
  • 5.5 Owners authorize the use of anaesthesia and/or sedation, as and when required. Owners acknowledge that such procedures are inherently risky but may be required in certain medical situations.
  • 5.6 Owners acknowledge that in an emergency situation, additional treatments and/or Service(s) may be required, which could lead to further expenses being incurred by them. In such instances, the Owners assume full financial responsibility for any and all Service(s) administered to the animal.
  • 5.7 Owners shall be required to make themselves available, through the phone and/or WhatsApp, whilst their respective animal is undergoing surgery at ZABEEL VETERINARY HOSPITAL. ZABEEL VETERINARY HOSPITAL shall attempt to contact the Owner should any additional Service(s) be required during the surgery. If an Owner is unavailable, then they agree to authorize ZABEEL VETERINARY HOSPITAL to administer the procedures and/or treatment during the surgery that they believe is best for the respective animal(s). Following this, an email shall be sent by ZABEEL VETERINARY HOSPITAL to the Owner in order to inform them of the same. In such instances, the Owner shall be liable to pay for any additional Service(s) administered during the course of the surgery.
  • 5.8 Owners accept that if their animal(s) are not vaccinated and/or the necessary vaccinations have been delayed and/or expired, this may lead to a risk of infectious and life-threatening diseases being contracted by the animal(s). Therefore, Owners agree to take full responsibility for any infections and/or life-threatening diseases contracted by their animal(s), whilst at ZABEEL VETERINARY HOSPITAL.
  • 5.9 All interactions between Owners and ZABEEL VETERINARY HOSPITAL must be carried out in a responsible, ethical, professional, and legal manner.
  • 5.10 The Service(s) provided by ZABEEL VETERINARY HOSPITAL shall be made available to Owners of the minimum age of eighteen (18). We are committed to protecting the privacy of children. Hence, we do not encourage any Minors to use our Service(s). If a Minor would like to avail of our Service(s), they should take the assistance of a parent/guardian/adult authorised with that Minor’s supervision. We do not personally collect identifiable information from any person we know is a Minor.
  • 5.11 In the event, a Minor has availed of the Service(s) provided by ZABEEL VTERINARY HOSPITAL, the Owner warrants and represents that such actions are performed under the guidance of an adult after obtaining the relevant consent from the parent/guardian and/or adult. Furthermore, any consent forms or other documents provided by ZABEEL VETERINARY HOSPITAL shall have to be signed and approved by a parent/guardian and/or adult authorised with that Minor’s supervision. The Owner accepts that the Minor is bound by the same Terms and agrees that ZABEEL VETERINARY HOSPITAL is not liable or responsible for the Owners failure to act in accordance with this Clause 5.11.
  • 5.12 We shall communicate with Owners by e-mail and/or WhatsApp but may use other methods such as telephone or SMS to communicate as and when required. Owners agree that all agreements, notices, disclosures, and other communications that we provide to Owners electronically satisfy any legal requirement that such communications be in writing. Owners agree to provide us with their current and active e-mail address, telephone, and phone numbers.

Covid-19 Precautions

In an attempt to avoid the spread and transmission of COVID-19, Owners agree to adhere to the following rules:

  • i. Owners shall avoid shaking hands with staff present on the premises and shall disinfect their hands whilst entering and exiting the premises;
  • ii. Only one (1) person shall be permitted entry within the consultation room per animal;
  • iii. Owners shall maintain a distance of two (2) meters from others present on the premises;
  • iv. Owners shall not follow their animal(s) into rooms intended for diagnostic or hospitalisation purposes;
  • v. Should the Owner demonstrate COVID-19 symptoms, then they shall avoid accompanying their animal(s) to the premises.

III. GENERAL
1. DISCLAIMERS

  • 1.1 In addition to the clauses stated within the consent form, Users and/or Owners shall be required to adhere to the disclaimers stated herein. These disclaimers shall also apply to any and all consent forms provided by ZABEEL VETERINARY HOSPITAL.
  • 1.2 Users and/or Owners understand that they shall be liable to pay for any Service(s) requested, availed, or procured by them from ZABEEL VETERINARY HOSPITAL and/or its partners and affiliates.
  • 1.3 The Users and/or Owners agree and authorize ZABEEL VETERINARY HOSPITAL, to follow through in emergency situations, with procedures, surgeries, medication, and/or other Services that they may deem necessary for the wellbeing of the animal(s).
  • 1.4 The User(s) and/or Owner(s) agree not to hold ZABEEL VETERINARY HOSPITAL liable for any damages accrued, in regard to the procedures, surgeries, medication, and/or other Service(s) provided by them to the animal(s).
  • 1.5 Owner(s) authorize the use of anesthesia and/or sedation, if and when required, for the treatment of their respective animal(s). Owners acknowledge that such procedures are inherently risky and agree not to hold ZABEEL VETERINARY HOSPITAL liable for any damages that may arise due to the use of such products.
  • 1.6 Owners shall not be permitted to visit their respective animal(s), who are being quarantined and/or isolated.
  • 1.7The Owner’s presence shall be restricted pursuant to the visiting hours prescribed by ZABEEL VETERINARY HOSPITAL.
  • 1.8 Owners agree that there are certain aspects, procedures, and/or situations that may fall beyond the control of our respective veterinarians, officers, directors, employees, and agents. Therefore, the Owners agree not to hold ZABEEL VETERINARY HOSPITAL liable for any injury, loss, and/or damages incurred during the abovementioned circumstances and/or whilst availing of the Service(s) at ZABEEL VETERINARY HOSPITAL. This Clause 1.8 shall not restrict the liability of ZABEEL VETERINARY HOSPITAL for any negligent behavior and/or negligent conduct caused by them.
  • 1.9 If an animal is abandoned and/or an Owner fails to collect their respective animal within the specified time period, ZABEEL VETERINARY HOSPITAL shall retain the right to decide how to proceed with the animal. ZABEEL VETERINARY HOSPITAL may, at its sole discretion, decide between a number of options, including, but not limited to, handing over the animal to an adoption center and/or euthanizing the abandoned animal and reporting the same to the municipality services.

2. PRIVACY POLICY

  • 2.1 In order to operate our Website and provide our Service(s), we need information about you, and we only use your information when we have a legal basis to do so. Please refer to our Privacy Policy to help you understand what information we collect, how we use it, and what choices you have when you use our Website and/or avail of the Service(s) provided by ZABEEL VETERINARY HOSPITAL.
  • 2.2 We adopt standard data collection, storage, processing practices, and security measures in accordance with UAE ICT and TRA laws, in order to protect against unauthorised access, alteration, disclosure, or destruction of Users’ data stored on our Website.
  • 2.3 Owners acknowledge that ZABEEL VETERINARY HOSPITAL may store, record, or document any information exchanged between them and ZABEEL VETERINARY HOSPITAL, and that ZABEEL VETERINARY HOSPITAL uses the most up-to date applications and to ensure that all data collected, is kept private and confidential.
  • 2.4 You grant us and all other persons or entities involved in the operation of the Website the right to transmit, monitor, retrieve, store, and use your information in connection to the operation of the Website. We do not assume any responsibility or liability for any information you submit, or third parties’ use or misuse of information transmitted or received using Website tools and Services.
  • 2.5 We may share personal information about you with ZABEEL VETERINARY HOSPITAL’s partners and other third parties licensed to access personal information about you. This will include any third-party aggregators partnered with the Website, including, but not limited to, any platform and/or entity that we are engaged with in enhancing our business from time to time.
  • 2.6 We do not assume any responsibility or liability for any information you submit, or third parties’ use or misuse of information transmitted or received whilst availing of our Service(s).

3. LIMITATION OF LIABILITY

    • 3.1 You understand and agree that in no event shall the officers, directors, employees, agents, or licensors of ZABEEL VETERINARY HOSPITAL be held liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection to the Content or any Service, including, but not limited to, any damages resulting from loss of use, data, or profits, whether or not we have been advised of the possibility of such damages, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these Terms, or from: (1) the use or inability to use the Content; (2) unauthorised access to or alteration of Your Content; (3) statements or conduct of any User; (4) Service fault; (5) Website fault; (6) inaccurate information provided on the Website; (7) use or inability to use the Service; or (7) any other matter related to the Website and its Content, whether based on warranty, intellectual property, contract, tort (including negligence), product liability or otherwise.

We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer and mobile equipment, programs, data, or other proprietary material due to your use of our Website or to your downloading of any material posted on it.

  • 3.3 We will not be held liable for any Content uploaded onto or downloaded from the Website. Any Content uploaded to or downloaded from the Website shall be the sole responsibility of the Users. ZABEEL VETERINARY HOSPITAL shall not be held liable for any Content which has been lost, stolen, destroyed or otherwise, whether uploaded to, or downloaded from the Website with or without the consent of the Users.
  • 3.4 We shall not be held responsible for the quality, accuracy, or legitimacy of any information provided to ZABEEL VETERINARY HOSPITAL by Users and/or Owners, or to Users and/or Owners through the Website or in-person. You hereby acknowledge and agree that your acceptance of information provided to ZABEEL VETERINARY HOSPITAL is of your own choice and we shall not be held liable for any loss or damage resulting from your reliance on any information, conversations, or Content thereof made available to you.
  • 3.5 Users and/or Owners agree that they will not bring any claim against ZABEEL VETERINARY HOSPITAL or any of our veterinarians, officers, directors, employees, agents, and licensors in respect of any losses they suffer in connection to the Website, our Service(s) or these Terms.

4. INDEMNITY

  • Users and/or Owners agree to indemnify, defend, protect, and hold each of us and our respective veterinarians, officers, directors, employees, agents, and licensors, harmless from and against any and all claims, actions, demands, liabilities, settlements, lawsuits, and costs of every kind pertaining to any violation of the law or these Terms. Such costs include, but are not limited to, reasonable legal and accounting fees, resulting from, or alleged to result from, your access to, or use of the Website and the Content, or your use of the Service(s) provided at ZABEEL VETERINARY HOSPITAL, or your violation of these Terms.

5. VIOLATIONS

  • 5.1 If ZABEEL VETERINARY HOSPITAL becomes aware of any possible violations by you of these Terms, then we reserve the right to investigate such violations. If, as a result of the investigation, we suspect or have reason to believe that criminal activity has occurred, then we shall refer the matter to any relevant applicable legal authorities.
  • 5.2 ZABEEL VETERINARY HOSPITAL is entitled, except to the extent prohibited by the Applicable Law(s), to disclose any information or materials, including Your Content, to:
    • i. comply with Applicable Law(s), legal process(es), or governmental request(s);
    • ii. enforce the Terms;
    • iii. respond to any claims that Your Content violates the rights of third parties;
    • iv. respond to your requests for customer service, provided no confidential information is being divulged (customer service will only have access to details that will aid them in responding to queries regarding your booking(s) or access to the Website); or
    • v. protect the rights, property, or personal safety of ZABEEL VETERINARY HOSPITAL, its Users and/or Owners, or the public, and all enforcement or other government officials, as ZABEEL VETERINARY HOSPITAL in its sole discretion deems to be necessary or appropriate;
  • 5.3 In the event, the User and/or Owner has violated these Terms, ZABEEL VETERINARY HOSPITAL can temporarily suspend the User’s access to the Website or refuse to provide Service(s) to the Owner’s at our sole discretion.

6. SEVERABILITY

  • If any court or competent legal authority decides that any of the provisions or paragraphs of these Terms are invalid, unlawful, or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by the Applicable Law(s).

7. WAIVER

  • 7.1 If we fail to insist upon strict performance of any of the Users’ and/or Owners’ obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve Users and/or Owners from compliance with such obligations.
  • 7.2 Waiver by us of any particular default(s) will not constitute a waiver of any subsequent default(s).

8. THIRD-PARTY RIGHTS
These Terms are between the Users and/or Owners and us. No other third-party shall have any right to enforce any of its terms, unless expressly stated in these Terms, or as authorised in writing by ZABEEL VETERINARY HOSPITAL.

9. FORCE MAJEURE

  • 9.1 ZABEEL VETERINARY HOSPITAL shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control including, but not limited to, acts of God, weather, internet failure, technical failure, malfunction of data/database/software, service errors, updates to the Website (including, but not limited to, maintenance, repairs, bugs, fixtures, and any other technical issues on the Website), or otherwise, fire, flood, severe weather, explosion, war, riot, civil commotion, act of terrorism, industrial dispute (whether or not involving ZABEEL VETERINARY HOSPITAL’s employees), epidemics, pandemics, lockdowns, cancellations due to outbreaks of viruses, or acts of local or central government or other competent authorities.
  • 9.2 ZABEEL VETERINARY HOSPITAL reserves the right to postpone, cancel, re-schedule and/or provide a refund as it deems fit in the event of a force majeure. Any refunds are subject to the sole discretion of ZABEEL VETERINARY HOSPITAL.

10. GOVERNING LAW AND JURISDICTION

  • 10.1 These Terms shall be governed by, and construed in accordance with, the laws of the Dubai International Financial Centre (“DIFC”) and the respective Applicable Laws, including, but not limited to, the electronic transaction and e-commerce Laws of the UAE.
  • 10.2 The parties irrevocably agree that the DIFC Courts shall have sole jurisdiction to settle any dispute or claim that arises out of or in connection to these Terms or its subject matter or formation (including non-contractual disputes or claims). The parties further agree and acknowledge that the Civil Courts of Dubai may be used to settle any disputes in the event that the dispute falls under the mandate of the laws of Dubai instead of the DIFC laws (pursuant to an order received from the DIFC Courts declaring the jurisdiction of the dispute falls under the Civil Courts of Dubai) and/or in the event of enforcing the DIFC Court judgment.

11. CONTACT INFORMATION
For further inquiries or comments about ZABEEL VETERINARY HOSPITAL’s Website and/or Service(s) or these Terms and Conditions, please contact us through our phone number and/or email, which may be found on the ‘Contact Us’ section on the Website.